Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Follow office workflow procedures to ensure maximum efficiency
- Maintain files and records with effective file system.
- Support other team with various administrative task (redirecting calls, disseminating )
- Monitor office expenditure and handle all office contact.
- Deal with customer complaints or issues
- Monitor office supplies inventory and place orders
- Assist with vendor relationship management
- Perform basic bookkeeping activities and update the accounting system
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- B.Com/M.Com/BBA/MBA
- 1-3 year of experience
- Solid experience with MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
